Privacy Policy

Overview

Process Solutions ("Process Solutions," "we," "us") is an independent, authorized dealer that helps people compare and enroll in internet, TV, and home security plans from third-party carriers. This policy explains what information we collect when you call us, use this website, or submit an inquiry, and how that information is used, shared, and protected.

This policy applies to processsolutions.tech and to phone or email interactions with our advisors. It does not cover the privacy practices of the carriers you ultimately enroll with — each carrier maintains its own privacy policy, which applies once your account is opened with them.

Information we collect

We collect information in three ways: what you give us directly, what's generated automatically when you use the site, and what carriers confirm back to us once an order is placed.

• Provided directly: name, service address, phone number, email, and any account or billing details needed to place an order with a carrier.
• Collected automatically: IP address, device and browser type, pages viewed, and general location, used to operate this site and improve it.
• Received from carriers: order status, installation confirmation, and plan details, which we use to follow up with you after enrollment.

How we use it

We use collected information to identify which carriers serve your address, generate accurate quotes, process orders on your behalf, provide post-enrollment support, and communicate about your inquiry. We also use aggregated, de-identified data to understand which plans and areas we should improve support for.

We do not use your information to make automated decisions that produce legal or similarly significant effects, and we do not sell your personal information to data brokers.

Sharing with carriers & partners

To generate a quote or place an order, we share the minimum information a carrier needs — typically your name, address, phone number, and plan selection — with that specific carrier. We may also share limited information with service providers who support our operations, such as call routing, email delivery, or website hosting, under agreements that restrict them from using your data for their own purposes.

We do not share your information with unrelated third parties for their independent marketing use, and we do not share it with carriers you did not select or express interest in.

Cookies & tracking technologies

This site uses essential cookies to remember your session and basic analytics cookies to understand traffic patterns. You can block or delete cookies through your browser settings; doing so may limit some site functionality.

Data retention

We retain inquiry and order information for as long as needed to support your service, resolve disputes, and meet legal or contractual obligations to carrier partners, generally no longer than seven years after your last interaction with us, unless a longer period is required by law.

Your choices & rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain data uses. To exercise any of these rights, contact us using the details below; we will verify your identity before fulfilling the request and respond within the timeframe required by applicable law.

• Ask what personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of information we're not required to retain
• Opt out of marketing emails at any time using the unsubscribe link

Children's privacy

Our services are intended for individuals who are at least 18 years old and able to enter into a service agreement. We do not knowingly collect personal information from children under 13, and we ask a parent or guardian to contact us if they believe a child has provided us with information.

Security

We use administrative and technical safeguards, including encrypted transmission and restricted internal access, to protect the information you share with us. No method of transmission or storage is completely secure, so we can't guarantee absolute security, but we work to keep your data protected at every stage of the process.

Changes to this policy

We may update this policy as our practices or legal obligations change. When we do, we'll revise the "Last updated" date at the top of this page, and for material changes we'll provide a more prominent notice on the homepage.

Contact us

Questions about this policy or your information can be directed to our privacy team:

• Email: hello@processsolutions.tech
• Phone: +1 804 390 8876